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FREQUENTLY ASKED QUESTIONS
MEMORIAL PACKAGES (coming soon)
I have been using Kap-Lind products for over 20 years. I don’t believe in all that time we have ever had a problem or issue with any of the Kap-Lind products. Lori Simmons is one of the few suppliers that I feel like I have more than just a buyer and seller relationship with; she contacts me on a regular basis asking myself questions about products , what’s working what’s not… If I need a favor , ie an urn next day or replacement for a product that got scratched or dented from shipping; it’s taken care of, no questions asked. If you are looking for high quality urns & service from a first rate company I would highly recommend Kap-Lind Enterprises.
Mark Larson, President
Hartsdale Crematory Inc. | Hartsdale, NY
We have been using Kap-Lind Enterprises for the purchase of our bronze and pewter cremation urns for 31 years since they first opened. The quality of their products has always been superb and their customer service is #1. I would highly recommend Kap-Lind to anyone seeking urns of beauty and quality from a very professional company.
Maureen Kane, Manager
Pet Heaven Memorial Park, Inc. | Miami, Fl.
In the 10+ years I have purchased from Kap-Lind the products have always been of high-quality. You offer beautiful engraving options and excellent customer service. The new expanded line of memorial products and web site offers all materials, varied price points and wonderful custom pieces. My client loved the “Memory Pillow” you created for her.
Pet Cremation Services | Pahrump, NV
"Why does our company offer Kap-Lind urns? Because of their timeless classic beauty, their excellent standard of quality, and Kap-Lind's outstanding customer service!"
Lydia | Pet Rest, Inc.
“Kap-Lind has been our go to provider for superior Urns for more than 30 years. Offering our clients exceptional quality and efficient services is our priority and Kap-Lind has always been outstanding in providing us both! Their care and consideration for their clients is what sets them apart in the aftercare industry. We appreciate our partnership with Kap-Lind and their superior services!” Donna Shugart-Bethune | DirectorDeceased Pet Care Funeral Homes & Crematories
Thank you for the lovely Remembrance Charm! Love it! I'm sure to sell more. Joyce | Natures Pet Loss
Quality, Service, and Tradition Since 1977
FREQUENTLY ASKED QUESTIONS
Q: How can I determine the size of urn needed?
A: The general rule with respect to cremation is that one pound of healthy weight for the departed is
the equivalent of one cubic inch of cremated remains. Please note cubic inches for your specific
sizing needs. If you are placing the urn or memorial within a niche, you may also want to consider the
dimensions of the urn with respect to the dimensions of the niche.
Q: Are your urns for human or pet remains?
A: Kap-Lind provides urns that meet/exceed standards of the human and pet cremation industry. These
urns are made with exceptional care and carefully chosen materials for your customers' loved ones'
remains—human or pet.
Q: Do you offer urns that are appropriate for infants or teenagers?
A: Yes, our urns come in a variety of sizes intended for your specific requirements.
Q: What is the typical price range for your products?
A: Prices will range depending on size, material, style and customization preferences. For more
accurate quotes, or to request a Wholesale Price List please contact Kap-Lind at 636.717.6542.
Q: I am not a distributor, but would like to purchase an urn.
A: Please contact us and we'll connect you with the nearest Kap-Lind distributor.
The Following Q & A’s Refer to Kap-Lind Hand-Cast Metal Products Only
Q: What is your standard or default font?
A: Times New Roman Filled on all Hand-Cast Metal urns, Times New Roman on all Pewter. Upper and
Lower case lettering. All wording is appropriately sized for each urn. For a single name and date
engraving, we recommend all upper case lettering. Script font is always upper and lower case
lettering. For any order without font specification we will use our standard default fonts.
Q: Which fonts show up the best?
A: That really depends on what product you choose. For Metal Hand-Cast Urns we recommend Times
New Roman Filled (Our standard default font in Upper and Lower Case Lettering) or Arial Bold Filled.
Any font works well on Pewter and Copper urns.
Q: What is Gravoxide (Letter Darkening)?
A: Gravoxide is a chemical that is applied over the engraving area and creates a darkening of the letters
or symbols. Gravoxide can be used on Hand-Cast Metal (recommended), Pewter and Copper urns
Q: Can you use Gravoxide on colored Metal Hand-Cast Urns?
A: Only on the Antique Bronze and Brushed Nickel Urns. Gold Leaf and Black Appliqué are available on
the Black, White, and Burgundy KL Photo Urn and Gold Leaf is available on the Black Spartan, Black
Athenian and Black Roman Paw urns.
Q: Can you engrave on Pewter colored urns?
A: Only on the band of the Pewter 601 urns (limited text i.e. name/date).
Q: Can you engrave custom symbols?
A: We have an extensive library of symbols. For custom paws, badges and symbols not currently in our
library, please contact Kap-Lind. Additional charges may apply. Most Clip Art images can be also be
Q. I have a customer requesting a large amount of text on an urn; are there limitations?
A: We have the ability to size our lettering to fit most urns. The more text, the smaller the lettering will
appear. We highly recommend requesting a proof for large text requests.
Q: When will I get my order?
A: The general guidelines for UPS Ground delivery are listed below. For all Metal urns, we offer same
day shipping on ALL stock orders. Custom engraved orders received prior to 12 PM CST will also ship
same day or the following business day. Exceptions would include proof verification for engraving or
any custom or non-metal product (ie: quilt, pillow, crystal, Fine Art etc…) At Kap-Lind we strive to
maintain inventory and do everything we can to ship all orders in a timely fashion. You will always
be contacted if there is a significant delay (more than two weeks).
Q: How is shipping & handling processed, and how much does it cost?
A: We offer shipping service via UPS. The shipping charge will vary depending on the urn selectioand
delivery location, but ranges between $12.95 to $16.95 for a single urn (plus a $2.00 charge foeach
additional item) with standard UPS Ground delivery.
• Ground: 5-7 business days
• 3-Day: 3 business days (additional charges apply)
• 2-Day Air: 2 business days (additional charges apply)
• Next Day Air: 1 business day (additional charges apply)